Moorabool Shire Council is a cutting-edge organisation and industry leader in many fields rightfully instilling Council as a destination employer. MSC’s commitment to be recognised as a best practice employer of choice is demonstrated by recently being announced the winner for HR Management in The Australian Business Awards 2024. The Australian Business Award for HR Management [HRM] recognises organisations that have successfully implemented initiatives that demonstrate excellence in human resource management and we are proud to have achieved this recognition.
Council continues to experience rapid growth and surging development and is an increasingly popular choice for those seeking rural tranquillity with a mix of urban lifestyle. With an innate focus on building a healthy, inclusive and connected community; a liveable and thriving environment and an organisation that listens and adapts to the needs of our evolving communities, by 2025, we will aim to be recognised for not just being an employer of choice for staff but also an organisation that advocates and supports a strong, inclusive community that co-exists with the natural environment.
Job Description
About the role
The Library Service Team is an enthusiastic team, delivering community needs and facilitating community connection through a range of activities, programs and services.
The successful individuals will work within library policies and procedures to provide timely, accurate and customer-focused services. You will deliver excellent quality customer service at the circulation desk, assist in collection maintenance, library programs and in the professional presentation of library facilities and be responsible for the provision of excellent customer service to the Moorabool community.
To view the full position description, clickHERE or click the link in the how to apply.
For further information about the role, please contact Marina Mafani, Coordinator Libraries • Community Place and Prosperity (03) 53667100 (select option 5).
What we offer
A dynamic team culture
We invest in our people by providing relevant learning, development and growth opportunities
Flexible working arrangements
GMHBA Health Cover
Social Club and Staff Benefits
Employee Assistance Program Support
Send us an email at workplacerelations@moorabool.vic.gov.au and we can chat about all the benefits of working at Moorabool. We’d love to chat with you about our culture, development frameworks; progression opportunities; cultural initiatives; reward frameworks and flexibility opportunities.
Desired Skills and Experience
About You
In order to be successful in the position, you will require a minimum of Year 10 education and previous experience in a customer service environment.
Ideally you will have a strong understanding of the role of public libraries in the community and an understanding of the need for library guidelines, policies, and procedures and the ability to work in accordance with them.
Your customer service skills and abilities will be outstanding with a strong focus on developing and delivering high standard customer service in a timely manner. You will posses highly developed communication skills (written & verbal) with the ability to develop strong working relationships both internally and externally.
In addition, you will also have sound ICT skills and knowledge of MS Office Software and portable devices, with the ability to troubleshoot low level IT issues at a local level.
As this role may deliver services throughout our community you will also require a current Victorian Driver’s Licence and working in the Library environment, a current Working with Children Check (employment type).
When you hit the apply button you won’t be required to complete lengthy key selection criteria, instead you’ll be provided with an opportunity to pitch to Council as to why you are the best candidate for this role.
To be considered for this role please submit your application including a resume and cover letter by 11.59 pm, Sunday 10 November 2024.
If you are experiencing technical difficulties with your application, please contact Kristy Haley, People & Culture Business Partner on 5366 1367.
Moorabool Shire Council is proudly committed to:
Being a family friendly, gender inclusive and equal opportunity employer
Promoting the safety, wellbeing and inclusion of all children under the age of 18
Supporting the Human Rights Charter
**Please be advised we do not accept applications through agencies**
We encourage applications from Aboriginal people, people from culturally and/or linguistically diverse backgrounds and people with a disability
Only those with the right to work in Australia will be considered.
